Simona  Stan

Contact Information

  • Simona Stan
  • GBB 323
  • Phone: 243-6027
  • Email:
  • Office Hours:

    Tuesday and Thursday 11:00 am -12:00 pm (in office)

                          Thursday 4:00-5:00 pm (in office)

                          or by appointment (email to set up zoom meeting)


  • Curriculum Vitae: View/Download CV

Personal Summary

I am a professor of marketing and have worked at UM for 14 years. I have a PhD in Marketing from the University of Missouri and a Bachelor’s Degree in Mechanical Engineering from the University of Sibiu, Romania. Before UM I taught for five years at the University of Oregon. Prior to my academic life I was a production engineer and manager in Romania. My research interests are in sales, services marketing, and international/cross-cultural issues. I served as MBA Director from 2010 to 2017. When I don't work I love to hike the great outdoors with my husband and our dogs.


Ph.D.  College of Business, University of Missouri-Columbia, 2001;  Major: Marketing; Minors: Statistics and Psychology

B.S. Mechanical Engineering, School of Engineering, University of Sibiu, Romania, 1988


Courses Taught

Marketing Management: MBA core course

Marketing and Applied Business Statistics: Online MBA foundation course

Advanced Marketing Research: MS-BA core and MBA elective course

Marketing Research: undergraduate marketing major required course

Personal Selling and Sales Management: MBA elective course

Strategic Management: undergraduate capstone course

Principles of Marketing: required undergraduate course

Study Abroad: Romania, New Zealand 

Research Interests

Sales, services marketing, and international/cross-cultural issues


"Salesperson Reliance Upon Organizational Support Service: A Socialization Perspective”, Simona Stan, Ken Evans, Todd Arnold, Greg McAmis, under 3rd review at Journal of Marketing Theory and Practice  

“The Salesforce Support Triad: The Role of Sales Manager’s Distance to Outsourced Support Service Providers”, Simona Stan, Ken Evans, and Todd Arnold in preparation for submission to Industrial Marketing Management

Selected Publications

Clouse, Shawn,  Simona Stan and Nader Shooshtari  (2018),  “An Exploratory Study of the Interaction Effects of Student Service Employees' Job Resourcefulness and Organizational Support in a Campus Setting” ,  Journal of Applied Marketing Theory, Vol. 8 (2), pp. 24-50.

Shooshtari, Nader, Simona Stan and Shawn Clouse (2018), “Receiving, Recording, and Responding to Customer Complaints: The effects of Formalizing Customer Complaint Handling Policies in Firms”, Services Marketing Quarterly, Vol. 39 (3). 

Stan, Simona, Todd Arnold, Ken Evans, and Greg McAmis (2012) “The Moderating Influence of Organizational Support on the Development of Salesperson Job Performance: Can an Organization Provide Too Much Support?” Journal of Personal Selling and Sales Management, Vol. 32, no 4. (Fall), pp. 405-419

Shooshtari, Nader H., Shawn F. Clouse, and Simona Stan (2012) “Customer Complaint Handling: The Importance of Employee Training for Customer Service”, Journal of Applied Marketing Theory, Vol. 3 (1), pp. 20-37.