PROFILE:

Brief description -  David has a Bachelor of Arts (honours) in Physics from the University of Oxford, England, which he attended on a full-ride academic scholarship.  He also has a Master of Arts in Natural Sciences from the University of Oxford, England.  Between degrees David worked for Ernst & Young in London as an assurance manager in the financial services audit division specializing in financial derivatives. On the firm's International Exchange program he moved to the United States and subsequently joined KPMG Peat Marwick in their audit division. He transferred to the Information Risk Management (IRM) practice as a senior manager to become an information systems consultant. Here he contributed significantly to the development of the IRM Transfer University, an intensive 4 week program that teaches auditors the necessary information systems skills to be an IS consultant. He led the practice's Y2K Methodology team and was invited to present at the CA-World conference in New Orleans in 1997. As part of his client service responsibilities with KPMG he served major companies such as Visa and Wells Fargo. David moved to UCLA in 1998 as a student in the Ph.D. program of the Information Systems area at the Anderson Graduate School of Management, graduating with a Ph.D. in June 2003.  After graduating from UCLA, David is now an assistant professor of Information Systems and Technology at the University of Montana in Missoula.

Research Interests

David has four main areas of research:

1. How information is supplied into and used from Knowledge Management Systems.

2. The impact IT Research and Analysis firms such as Gartner have on the adoption of IT

3. Digital genres in online communications

4. Social networks, and how IT enables these.

Published Papers

David has had his research paper entitled Emergent Online Communities: The Structuring of Communicative Practices Over the Internet published at the 23rd International Conference on Information Systems (ICIS), Barcelona, Spain, and is available here.  A revised version of this paper is now in submission with the journal Communications of the AIS.

David has presented a completed research paper at the Americas Conference on Information Systems (AMCIS) 2001, entitled The Organizing Vision for CRM which is available here. A revised version of this paper is currently in submission with the Journal of Information Technology Theory and Application (JITTA), with his co-author Professor Cameron Lawrence.

David also has a paper in the UCLA Anderson Graduate School of Management IS Working Paper series entitled Customer Relationship Management: A Diffusion Snapshot which is available here. This paper is also now available in the March / April 2003 issue of the International Journal of Customer Relationship Management available here.

David has a paper with Cameron Lawrence (visiting assistant professor from the LSE) entitled State of Research Review: Genre Analysis in Information Systems Research published in the Journal of Information Technology Theory and Application (JITTA).  A draft version of that paper is available here.

David is also currently working on the impact that the IT research firms (such as The Gartner Group and Forrester Research) have on the way organizations innovate with IT. He has a paper published in the journal Business Horizons.

Working Papers

David finished his dissertation on  the sharing of information using IT in organizations in May 2003. His proposal looks at three aspects of information sharing - information supply into, information search within and information use from IT-based organizational memory systems. The proposal is available here.

David is also currently working on how people use information, particularly from digital document repositories (similar to most of what is found on the Internet).  He has a paper entitled It's not what you know; it's not just who you know; the mix of who you know also matters which is available upon request.

David also has a paper examining what motivates people to supply information into a digital document repository.  This paper was presented at the International Conference on Information Systems (ICIS) 2004 in Washington D.C.  A revised version of this paper is currently under consideration by the journal MIS Quarterly.

UM Advertising Campaign

You can see the School of Business Administration element of the new UM TV Advertising campaign, featuring David, by clicking here. This TV campaign was devised and paid for by the Executive Vice President's office.

MBA 655 Tools to Understand the Digital Economy

Required

Tom Friedman - New York Times Article - It's a Flat World
Nick Carr - The End of Corporate Computing
State of the CIO 2007

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